London Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which London Man and Van provides removal, transport and related services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below:

Company means London Man and Van, the provider of removal and transport services.

Customer means the person, firm or company booking the services of the Company.

Services means any man and van, removal, relocation, packing, loading, unloading, transport, delivery, collection, or related services supplied by the Company.

Goods means any items, furniture, personal belongings, equipment, boxes or materials handled, transported or stored by the Company on behalf of the Customer.

Service Area means the usual operating area of the Company, including London and surrounding regions, as may be updated by the Company from time to time.

Contract means the agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

The Company provides man and van and removal services for residential and commercial customers within its Service Area and, by agreement, to other locations. Services may include loading, transport, unloading, basic placement of items, and where agreed in advance, packing and unpacking.

The Company does not offer professional installation of appliances, disconnection or reconnection of utilities, or specialist services such as plumbing, electrical, gas, carpentry or similar trades. Any such work remains the sole responsibility of the Customer.

The Company may refuse to handle any item which it reasonably believes may be unsafe, illegal, excessively heavy, dangerous, or likely to cause damage to property, vehicles or persons.

3. Booking Process

3.1 Quotations

The Company may provide a quotation based on information supplied by the Customer, including but not limited to addresses, access details, property size, volume of Goods, and any special requirements. Quotations are estimates only, unless expressly stated as a fixed price in writing.

Quotations are valid for a limited period stated by the Company or, if no period is stated, for 30 days from the date of issue. The Company reserves the right to amend or withdraw any quotation prior to acceptance.

3.2 Making a Booking

A booking is made when the Customer confirms acceptance of the quotation and the Company confirms availability of the requested date and time. The Contract comes into existence only when the Company issues a booking confirmation.

The Customer is responsible for ensuring that all details provided at the time of booking are accurate, including dates, addresses, parking information, property access and any special items requiring extra care or manpower.

3.3 Changes to Bookings

Any change to the date, time, addresses, or scope of work must be requested by the Customer as early as possible. The Company will endeavour to accommodate changes but cannot guarantee availability.

Changes may result in an adjustment to the price. If the Customer does not accept any revised quotation, the original booking may be treated as cancelled and the cancellation terms in section 6 will apply.

4. Customer Obligations

The Customer agrees to:

Provide accurate and complete information about the move, including access restrictions such as stairs, lifts, narrow doorways, low ceilings, limited parking, or congestion zones.

Ensure that all Goods are properly packed and secured, unless packing services are included in the Contract.

Arrange suitable parking and, where required, any permits for the Companys vehicle at both collection and delivery addresses.

Ensure that there is safe and clear access to the property at both collection and delivery points, including internal routes such as corridors and staircases.

Be present or represented by an authorised person during loading and unloading to direct placement of items and to check the condition of Goods.

Comply with all legal and regulatory requirements in relation to the Goods, including any applicable restrictions on transport or disposal.

5. Payments and Charges

5.1 Rates and Pricing

Services may be charged on an hourly basis, a fixed price basis, or a combination of both, as confirmed in the booking confirmation. Additional charges may apply for waiting time, extended loading or unloading, additional stops, tolls, congestion or clean air zones, parking fees and ferry charges.

5.2 Deposits

The Company may require a deposit to secure a booking. The amount and due date of any deposit will be communicated at the time of booking. Deposits are generally non-refundable unless otherwise stated in these Terms and Conditions or required by law.

5.3 Payment Terms

Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the move. The Company may require payment in advance for some Services.

The Customer agrees to pay all amounts due in full and without set-off or deduction. If payment is not made when due, the Company may withhold or cease Services and may charge interest on overdue amounts at the statutory rate until payment is received in full.

5.4 Additional Time and Services

If the move takes longer than estimated due to circumstances beyond the Companys control, including but not limited to delays caused by traffic, access issues, or the volume of Goods being greater than originally stated, additional charges will apply at the prevailing hourly rate.

6. Cancellations and Postponements

6.1 Customer Cancellations

The Customer may cancel or postpone a booking by giving notice to the Company. The following cancellation charges will normally apply unless otherwise agreed in writing or required by law:

More than 7 days before the scheduled service date: no cancellation fee, although any non-refundable third-party costs may be retained.

Between 7 days and 48 hours before the scheduled service date: the Company may retain up to 50 percent of the quoted price or deposit.

Less than 48 hours before the scheduled service date or on the day of the move: the Company may charge up to 100 percent of the quoted price.

6.2 Company Cancellations

In the unlikely event that the Company must cancel a booking due to circumstances within its reasonable control, it will offer an alternative date or a full refund of any amounts paid for the cancelled Services.

The Company will not be liable for any indirect or consequential loss arising from cancellation, such as loss of earnings, penalties or additional costs, except to the extent required by law.

7. Access, Parking and Delays

The Customer is responsible for arranging suitable parking and, where necessary, permits for the Companys vehicle. Any parking fines or penalties incurred due to insufficient permits or incorrect instructions from the Customer may be added to the final bill.

If access to the property is restricted, unsafe or not as described at the time of booking, the Company may charge for additional time, labour or equipment required to complete the move.

The Company is not responsible for delays caused by circumstances beyond its reasonable control, including but not limited to traffic, road closures, weather, industrial action, accidents or third party actions.

8. Packing, Loading and Transport of Goods

Where the Customer packs the Goods, the Customer is responsible for ensuring that they are packed securely and suitably for transport. The Company will handle Goods with reasonable care but is not liable for damage caused by inadequate or faulty packing carried out by the Customer.

The Customer must clearly label any fragile, valuable or delicate items and inform the Company of any special handling requirements prior to the commencement of the Services.

The Company may rearrange Goods within the vehicle during transit for safety or space optimisation purposes, provided this is done with reasonable care.

9. Prohibited and Hazardous Items

The Company will not transport or handle any items that are, or appear to be, hazardous, explosive, inflammable, illegal, perishable in a way that requires controlled conditions, or otherwise unsafe. This may include but is not limited to gas cylinders, fuel, chemicals, paint, firearms, ammunition, illegal substances and stolen goods.

If such items are discovered during the move, the Company may refuse to transport them and may terminate the Contract with immediate effect. The Customer will be responsible for any loss, damage, liability or expense suffered by the Company as a result of the presence of prohibited items.

10. Waste and Disposal Regulations

The Company operates in accordance with applicable waste and environmental regulations. It is not a general rubbish removal or waste disposal service unless specifically agreed as part of the Contract.

The Customer must not present for removal any waste, refuse, or items intended solely for disposal unless this has been discussed and agreed in advance. Where disposal services are agreed, the Company will take reasonable steps to ensure that items are disposed of lawfully at authorised facilities.

Certain items, including electrical equipment, mattresses, construction waste and hazardous materials, may be subject to additional disposal charges or may not be accepted at all. The Customer is responsible for ensuring that any items presented for disposal are lawful to dispose of and do not breach environmental regulations.

11. Liability and Insurance

11.1 Duty of Care

The Company will exercise reasonable care and skill in providing the Services and handling the Goods. However, the Companys liability is limited as set out in this section.

11.2 Limits of Liability

To the fullest extent permitted by law, the Companys total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable sum per item or per consignment, as specified by the Companys current policy or as otherwise agreed in writing.

The Company will not be liable for:

Loss or damage arising from inherent defects, natural deterioration or pre-existing damage.

Loss or damage to items packed by the Customer, unless there is clear evidence of mishandling by the Company.

Loss of or damage to fragile or delicate items, including glass, china, artwork, electronics or musical instruments, unless properly packed and clearly declared as fragile.

Indirect or consequential loss, including loss of profit, income, use, opportunity or enjoyment.

11.3 Customer Valuables

The Customer is advised not to include cash, jewellery, important documents, or items of exceptional value within the Goods to be moved. If the Customer chooses to do so, it is at their own risk and the Company accepts no special responsibility for such items unless expressly agreed in writing prior to the move.

11.4 Claims

Any claim for loss of or damage to Goods must be notified to the Company in writing as soon as reasonably possible, and in any event within 7 days of the completion of the Services, providing reasonable details and evidence of the alleged loss or damage. Failure to notify within this period may affect the Companys ability to investigate the claim and may limit or exclude liability, except where prohibited by law.

12. Limitations and Exclusions

Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Subject to the above, all warranties and conditions implied by statute or common law are excluded to the fullest extent permitted by law, and the Companys liability is limited as set out in these Terms and Conditions.

13. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly. The Company will investigate complaints in good faith and seek to resolve them through communication and, where appropriate, remedial action.

If a dispute cannot be resolved informally, both parties agree to consider mediation before commencing court proceedings, unless an urgent legal remedy is required.

14. Data Protection and Privacy

The Company may collect and process personal data relating to the Customer for the purposes of managing bookings, providing Services, handling payments, and meeting legal obligations. The Company will handle such data in a lawful, fair and secure manner and will not sell personal data to third parties.

By using the Services, the Customer consents to the collection and use of their personal data for these purposes. The Customer may request access to or correction of their personal data held by the Company, subject to applicable law.

15. Force Majeure

The Company will not be liable for any delay or failure to perform its obligations under the Contract where such delay or failure is due to events beyond its reasonable control, including but not limited to acts of God, extreme weather, war, terrorism, civil unrest, strikes, road closures, accidents, pandemics, or interruption of utilities.

In such circumstances, the Company may suspend the Services for the duration of the event or, if performance is impossible or impractical, cancel the Contract without liability other than to refund any payments for Services not provided.

16. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract. Any material changes will normally be published on the Companys legal or information pages.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. The remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any applicable mandatory rights of consumers to bring claims in their local courts.

By confirming a booking with London Man and Van, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.